FAQ

Opening an account is not necessary to place an order, however it can be useful to retain all your order history in one place.

To place an order please head to the top menu of our website and click on “Shop Pre-curated Gifts" to see our range of pre-curated, themed & seasonal boxes.

Click on your preferred box and you'll get to the product page, where you can see all the products it contains and any specifications. Select your card, type in your personal message, add any add-ons if desired and select a dispatch date if you wish to. When you're ready to proceed, click on "add to cart" and the cart drawer will open on the right. On the cart page you can estimate your shipping by inputting the zipcode and country of your address, or you can leave an order note with any special instructions. You can enter a discount code in the coupon code option too. When you are ready, then you can proceed to checkout.

You will then be asked to fill in the full name and delivery address for the recipient of the gift box (please include the recipients native phone number). Please make sure to fill in all fields, including postcode. When you’re done, the delivery options will appear below. Choose your preferred delivery method and click “continue”. Enter your email address so we can send you a receipt/invoice and an update when the box has been shipped. Enter YOUR billing address. Please enter your full name and address in this section. enter your card details that match your billing address and then you’re done. We’ll email you to confirm the order and then again when it is shipped.

To Build your own gift box, please head to the top menu of our website and click on “Build Your Own Gift".

Select your preferred budget (€40, €60, €80, €100) and select the quantity of boxes you want to send. There is no MOQ required. You can send as many boxes as you like to the same location. If you require sending the same box to multiple different locations, please proceed with building the box and request a quote at the end of the process, or contact us at business@thepaddybox.com

Start filling the box with your preferred items. You can add multiples of one item if you wish so. As you place items in the box, a progress bar will let you know how much more available space/budget there is in your box. You can add and remove items as you please, to get to your preferred item combination. Once you reach your max budget or your box starts to become full, some items will be greyed out, meaning there is not enough space/budget left in your box to add that particular item.

Once you are happy with the items in your box, proceed to select a greeting card, add a personal message and select a dispatch date. These two last steps are optional, so you can also skip them if you wish to.

You are now at the end of the process of buildng your box, you can either add to cart and proceed to checkout or request a quote. If you request a quote, you will receive it via email to the e-mail address of your choice.

Lead times for branded projects can vary between 2 to 4 weeks depending on the time of the year. Please email us at business@thepaddybox.com to discuss your specific project and we'll do our best to help.

Absolutely! Please reach out directly to us via our contact us page or directly at business@thepaddybox.com and we'll be delighted to provide a quote for you.

If you place an order outside of our website, our payment terms are 30 days for existing customers and proforma for all new customers/first time orders. On our website, we accept all credit cards.

To place an order on our website or directly with one of our sales agents, the minimum order quantity required is 5 boxes.

Yes, we offer bulk discounts on our pre-curated boxes, which are applied automatically on checkout. For branded and/or bespoke boxes, we'll give our best price possible when we offer you a quote.

All our product prices are displayed without VAT. VAT rates will be applied at checkout or on your invoice.

If the recipient of the gift box is outside EU, there are no VAT charges.

If the recipient of the gift box is inside the EU, we will apply the VAT rate of the country of destination (i.e. Ireland 23%, Spain 21%).

Absolutely! Please reach out to us via our contact form or at business@thepaddybox.com and we'll be delighted to help.

The sales agent leading your project and with whom you've been dealing throughout the process will email you a CSV file with a "traffic light" system. You must fill in all fields marked in red and return the file to your Paddybox contact agent. If you have the information and can fill in any of the other fields, great! But if not, don't worry, only the fields in red are strictly necessary. We'll take care of the rest!

Absolutely you can! Please send any fliers, lanyards, pens, leaflets... to our HQ in Dublin and we'll place them inside of the gift box as per your specifications.

We can only cancel an order within 2h of placing it. Once the order goes into production/packaging and leaves our warehouse in can no longer be cancelled. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.

Here’s what you can do:

• Contact our customer service via email address, or a phone call.
• Have your order number ready when contacting customer service.

For further information on this topic, please read our refunds policy.